Job Openings

Careers at the Western Pennsylvania Conservancy are rewarding in more ways than one. While working at the Western Pennsylvania Conservancy, including at Fallingwater, you’ll experience an unusually deep sense of accomplishment, pride and camaraderie with other like-minded professionals.

Barista (Full Time) 

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a full-time Barista for the Fallingwater Cafe’.  

Reporting to the Executive Chef, the Barista supports daily Fallingwater Café operations by providing excellent customer service, curating espresso beverages, and maintaining the highest standards of cleanliness and presentation of items offered in the Café.  

Job Duties

  • Always provides exceptional and welcoming customer service, and exhibits professionalism in a fast-paced, high-volume environment.  
  • Crafts and serves espresso beverages that meet the established quality and presentation standards. Follows recipes, serving sizes, and maintains consistency.  
  • Prepares the front-of-house for daily operations, including stocking, organizing, and maintaining service areas. 
  • Maintains the Fallingwater Café’s grab and go and merchandise offerings, which includes restocking and upholding presentation standards.  
  • Opens and closes the Cafe’ according to established procedures. Ensures readiness for service, and completes end of shift cleaning and closing duties. 
  •  
  • Operates the POS system, processes transactions, and properly applies gift cards, vouchers, and applicable discounts for guests, volunteers, and employees.  
  • Follows policies and procedures for cash handling and balances in POS system.  
  • Monitors Café inventory levels and communicates restocking needs to supervisors.  
  • Maintains cleanliness and organization of all Fallingwater Cafe’ spaces, equipment, and storage areas throughout the shift.  
  • Follows all food safety, sanitation, and temperature control guidelines. 
  • Assists with receiving, rotating, and storing products in the Fallingwater Café using proper inventory practices. 
  • Supports the Conservancy’s cost containment and sustainability efforts, as applicable. 
  • Collaborates with Kitchen and Café staff to support smooth daily operations. 
  • Performs additional duties and responsibilities as needed. 

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Must be able to stand up to 8 hours. 
  • Must be able to bend, move, and lift up to 40lbs. 
  • Ability to work with dangerous equipment; including knives, slicers, and ovens. 
  • Frequent bending and stooping. 
  • Work in a hot environment, sometimes with with/near open flame. 

Qualifications

Prior barista experience in a coffee shop or café is preferred.  

Strong time management, attention to detail and consistency standards. 

Prior customer service experience is preferred.  

Knowledge of food safety, storage, sanitation practices, and government regulations preferred.  

Must be able to work early mornings, weekends and holidays and be flexible with schedule and hours. 

Strong organizational skills, attention to detail, time management, and the ability to work efficiently in a structured environment required.  

To be able to complete all physical requirements of the job with or without a reasonable accommodation. 

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a full-timeseasonal opportunity which includes a comprehensive benefits package.

Additional Details

Benefits:  

We offer a robust and competitive benefits package which includes paid time off, medical, dental, vision, life insurance/AD&D, short-term disability, long-term disability, 403(a) and 403(b) retirement plans including generous employer match, EAP, and more! 

Pay

17.60 per hour

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Barista (Full Time) in the subject line.

Application Deadline

Until filled

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Maintenance Specialist

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a full-time Maintenance Specialist for the Maintenance department. The function of this position is to perform general maintenance, repair, and minor construction work to ensure that facilities and grounds are properly maintained. This position reports to the Director of Maintenance. 

Job Duties

  • Performs general masonry, carpentry, plumbing, electrical and painting. 
  • Maintains grounds through raking, cleaning brush, mowing, trimming, cutting trees, blowing leaves, and snow and ice removal. 
  • Removes and properly disposes of trash. 
  • Sweeps, scrubs, cleans, paints, provides various maintenance services as needed. 
  • Assists with maintenance of equipment, including tractors, mowers, trucks, cars, etc. 
  • Assists with preventative maintenance activities, including changing filters in heating and cooling systems and routine inspections of other mechanical systems. 
  • Assists with various construction and maintenance projects as assigned. 
  • Assists with special event coordination and set up. 
  • Supports the Conservancy’s cost containment efforts and needs, as applicable. 
  • Understands and follows all established safety and security procedures. 
  • Assists with maintenance and operation of wastewater treatment plant. 
  • Runs job related errands as requested. 
  • Performs additional duties and responsibilities as needed. 

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Requires stooping, kneeling, crawling, bending, turning, and reaching. 
  • Physical stamina and the ability to stand for long periods – 6-7 hours per day. 
  • Physical stamina for working outdoors in a variety of weather conditions. 
  • Utilizing keyboarding and fine motor skills  
  • Gross manipulation such as seizing, holding, grasping, turning, or otherwise working with hand(s). 
  • Utilizing gross motor skills to operate tools and equipment 
  • Ability to operate standard office equipment  
  • Pushing, pulling, lifting and carrying up to 50 pounds  
  • Bending, twisting, stooping, crouching, kneeling, and crawling 
  • Reaching overhead, at eye level, and below shoulder level 
  • Climbing up and down stairways and ladders 
  • Sitting/standing/walking for periods in excess of 2 hours  

Qualifications

  • Experience in general maintenance functions. 
  • Ability to operate hand tools, chain saws, power tools and other equipment. 
  • Valid driver’s license. 
  • Ability to work with chemicals. 
  • Ability to drive tractors, mowers, skid steers, etc. 
  • Ability to work well independently and with others. 
  • Ability to work weekends, holidays, and some evenings. Flexibility with schedule and hours is required.  
  • Ability to meet all physical requirements of the job with or without a reasonable accommodation. 

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a full-time opportunity which includes a comprehensive benefits package. 

Pay

$38,100-$42,500 

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Maintenance Specialist in the subject line. 

Application Deadline

Until filled

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Museum Store Floor Supervisor 

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a full-time Museum Store Floor Supervisor for the Fallingwater Museum Store. This position reports to the Director of Retail Operations and assists both the Director and the Assistant Manager in the day-to-day operations of the Museum Store.  

Job Duties

  • Assists in supervising the front-end operations of the Museum Store. 
  • Works alongside Museum Store associates and staff, and ensures that all functions and tasks are completed in a timely and efficient manner. 
  • Prepares daily item replenishment report, and anticipates inventory needs in advance.  
  • Maintains proper stock levels of inventory in the store. Weekly, informs the Director of Retail Operations (DOR) and Assistant Manager when levels are becoming low to allow expedient ordering. 
  • Properly stores inventory and acts to prevent damage.  
  • Completes spot inventory reports of store merchandise as assigned by DOR and Assistant Manager. 
  • Assists with end of year inventory count. 
  • Actively participates in meetings with the DOR and Assistant Manager to discuss store related projects and issues.  
  • Provides the highest level of customer service and sets the standard for store staff.  Assists customers with purchases, as well as performs sales-transactions.  
  • Flexibility with schedule and hours is required due to circumstances as they occur. Schedule may be adjusted in advance, or with little to no notice to support operational needs such as staffing shortages, evening events, etc. This may include working earlier than scheduled or staying later than scheduled, and working evenings and weekends outside of the typical Museum Store hours and own standard schedule.  
  • Encourages Museum Store customers to become members of Fallingwater, and/or of the WPC. 
  • Maintains the presentation of the Museum Store as directed by management team, and ensures that staff equally contributes to maintenance.  Oversees store’s appearance and cleanliness. 
  • Completes safety, theft, and damage reports as they occur. Reviews and submits reports with security, and management team. Follows and enforces all safety and security policies and procedures.  
  • Assists in completing daily closeout reports, item movement reports, etc. Trains new sales associate on front-of-house store operations. 
  • Assists in training new staff, and provides workflow coordination, oversight and guidance for full-time, part-time and seasonal staff. 
  • Completes opening and closing procedures in accordance with established WPC policy.  Reports all issues and discrepancies to the accounting managers and store managers.   
  • Incorporates WPC’s constituent-focused customer service values in work habits and interaction with others. 
  • Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable. 
  • Transports merchandise between Museum Store and storage areas, possibly in personal vehicle. 
  • Performs additional duties and responsibilities as needed, including assistance with online store inventory needs. 
  • Maintains and updates artists’ bios, product information guides, etc.  
  • Assists and supervises shipping / shipping quotes on in-store orders / purchases. 
  • Ensures that the Museum Store van has gas, and is well maintained. 
  • Ensures that van log is completed accurately, and notes any discrepancies in travel and/or time.  
  • Performs additional duties and responsibilities as requested. 

Requirements

  • Experience with Point-of-Sale systems and cash registers are required 
  • Must possess exceptional customer service and communication skills 
  • Must be a team player, and have the ability to work well with others 
  • Must possess working knowledge and ability to use computers, including the use MS Excel, MS Word and Point of Sale software 
  • Valid driver’s license is required 
  • Flexibility with schedule and hours and ability to work weekends and holidays is required 
  • Ability to meet all physical requirements of the job with or without a reasonable accommodation 

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Lift up to 30 lbs. consistently, and up to 50 lbs. occasionally 
  • Climb step stools and ladders 
  • Reach overhead, stretch, and bend over to access and store stock 
  • Stand for long periods of time; at least 3 hours. 

Qualifications

  • Three years of retail sales experience.  Museum store or gift shop experience preferred, but not required 
  • Supervisory experience preferred 

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a full-time, seasonal opportunity which includes a comprehensive benefits package.

Additional Details

We offer a robust and competitive benefits package which includes paid time off, medical, dental, vision, life insurance/AD&D, short-term disability, long-term disability, 403(a) and 403(b) retirement plans including generous employer match, EAP, and more! 

Pay

$19.47-21.78

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Museum Store Floor Supervisor in the subject line. 

Application Deadline

Until filled

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Museum Store Full-Time Sales Associate

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a full-time Museum Store Sales Associate for the Museum Store department at Fallingwater. The overall objective of this position is to assist in the day-to-day operations of the Museum Store, with a focus on selling merchandise and providing excellent customer service. This position will report directly to the Director of Retail Operations. 

Job Duties

  • Assists in opening and closing procedures including balancing registers at the end of the day. 
  • Assists sales team in running daily opening/closing reports, as well as other reports related to sales and inventory. 
  • Assists in the proper handling of inventory and takes steps to prevent damage. 
  • Serves and assists customers with purchases. 
  • Provides exceptional customer service based on company standards.   
  • Restocks inventory in the Museum Store; informs senior staff when product is low. 
  • Assists with periodic and end of year inventory counts. 
  • Incorporates WPC’s constituent-focused customer service values in work habits and interaction with others. 
  • Flexibility with schedule and hours is required due to circumstances as they occur. Schedule may be adjusted in advance, or with little to no notice to support operational needs such as staffing shortages, evening events, etc. This may include working earlier than scheduled or staying later than scheduled, and working evenings and weekends outside of the typical Museum Store hours and own standard schedule. 
  • Encourages visitors to become members.  Sells Fallingwater and WPC memberships in Museum Store. 
  • Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable. 
  • Cleans the Museum Store and maintains its appearance daily. 
  • Performs additional duties and responsibilities as needed. 

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lift up to 30 lbs. consistently, and up to 50 lbs. occasionally
  • Climb step stools and ladders
  • Reach overhead, stretch, and bend over to access and store stock
  • Stand for long periods of time; at least 3 hours

Qualifications

  • At least two years of retail sales experience is required. Relevant sales experience in a gift store, boutique or home décor environment is desirable.
  • Professional customer service skills and ability to communicate effectively are required.
  • Must demonstrate a professional and positive attitude, especially when communicating with customers, fellow co-workers and management team.
  • Must be familiar with computerized Point of Sales systems and possess applicable computer skills.
  • Experience with cash handling is strongly preferred.
  • Flexibility with schedule and hours, and ability to work weekends and holidays are required.
  • Ability to meet all physical requirements of the job with or without a reasonable accommodation.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a full-time, seasonal opportunity which includes a comprehensive benefits package. 

Additional Details

We offer a robust and competitive benefits package which includes paid time off, medical, dental, vision, life insurance/AD&D, short-term disability, long-term disability, 403(a) and 403(b) retirement plans including generous employer match, EAP, and more!

Pay

$18.27-$20.38 

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Museum Store Sales Associate in the subject line.

Application Deadline

Until filled

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Security Officer (part-time, pension-eligible) 

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time, pension-eligible Security Officer for the Security department. The Security Officer provides a secure environment for visitors and staff, and assists in maintaining the physical security systems and activities related to the protection, safeguarding and security of the Fallingwater site, buildings adjacent to the site, and WPC properties. This position reports directly to the Director of Safety and Security. 

Job Duties

  • Assists with the preventative maintenance and minor repair of security equipment as requested. 
  • Monitors security of buildings, collections and grounds. 
  • Acts as first responder to emergencies. 
  • Prepares incident reports and accident reports. 
  • Intercedes and handles disruptive visitors as requested. 
  • Reports unusual incidents or occurrences. 
  • Monitors video surveillance systems. 
  • Keeps log on security and safety related events. 
  • Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable. 
  • Performs additional duties and responsibilities as needed. 

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Ability to work shifts, weekends and holidays. 
  • Steady or rotating shifts include the evening, night, and day shifts. 
  • Utilizing keyboarding and fine motor skills  
  • Utilizing gross motor skills to operate tools and equipment 
  • Driving a motor vehicle  
  • Pushing, pulling, lifting and carrying up to 50 pounds  
  • Bending, twisting, stooping, crouching, kneeling, and crawling 
  • Reaching overhead, at, and below eye level 
  • Climbing up and down stairways and ladders 
  • Sitting/standing/walking for periods in excess of 2 hours  
  • Possesses sufficient physical stamina to conduct field investigations in rough terrain and adverse weather conditions. 
  • Speaking and hearing in-person, telephone, and other remote speech  
  • Seeing with near, far, and peripheral visual acuity 

Qualifications

  • Associate degree in security related field or a minimum of two years prior security experience with high exposure to the general public, with security experience in a museum setting preferred. 
  • Proven ability to follow detailed procedures and policies. 
  • Knowledge of security alarm, access control and video surveillance systems. 
  • Current certification in first aid and CPR. 
  • Good communication and interpersonal skills.  Must be able to interact positively and professionally with visitors and staff, and remain calm under pressure. 
  • Act 33 and 34 clearances required within first six months of employment. 
  • Must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is part-time opportunity that is eligible for pension participation.

Pay

$18.70 – $20.87 per hour

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Security Officer – part-time” in the subject line. 

Application Deadline

Until filled

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Watershed AmeriCorps Service Members

Watershed Conservation Office (Indiana, PA)

Western Pennsylvania Conservancy is seeking (1) Pennsylvania Mountain Service Corps AmeriCorps member to serve the Watershed Conservation Program. The service member will work under the supervision of assigned Watershed Conservation staff

Job Duties

  • Water quality monitoring & assessment;
  • Watershed restoration including riparian tree plantings, tree maintenance and instream habitat projects;
  • Volunteer training;
  • Assisting managers with biological survey work focusing on macroinvertebrates, various fish species, freshwater mussels, and hellbender salamanders are possible.
  • Delivering educational programs to Watershed Conservation Program constituents including K-12 programs.
  • Extensive overnight travel required

Qualifications

  • Completion or progress toward bachelor’s degree in biology, watershed science, stream ecology, environmental studies or a related field;
  • Ability to work independently or with minimal supervision;
  • Proficiency with all Microsoft Office applications, particularly Word and Excel;
  • Able to travel to various worksites and willing to work some evenings, weekends, and overnight trips as needed.
  • The ability to conduct field research in remote locations is essential for this position.
  • Swimming and wading in flowing water
  • Position requires the ability to traverse rugged terrain while carrying at least 50 pounds of sampling gear in a variety of weather conditions, and assist with strenuous physical duties including heavy lifting and using hand/power tools to complete construction activities.

Location

This position's primary location(s): Watershed Conservation Office (Indiana, PA)

Position Duration

April 13, 2026 – August 1 2026.

Additional Details

(Average 22 hours/week; 300 hours total)

*Depending on project schedule and duration, hours may consistently be more one week and less the next to stay within the 300 hour total; the member must attend occasional AmeriCorps meetings and events.

To learn more about the Pennsylvania Mountain Service Corps (PMSC) visit https://www.pmsc.org/.

Pay

AmeriCorps living stipend of $450-biweekly. An education award of $1565.08 is earned after successful term of service.

Application Process

To apply, send a resume and cover letter to [email protected] and list Watershed AmeriCorps in the subject line of the email.

Application Deadline

Until filled

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Culinary Team Member – Part-Time

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time Culinary Team Member for the Fallingwater Cafe’.  

Reporting to the Executive Chef, the Culinary Team Member assists the Executive Chef and Sous Chef with food preparation and delivery for the Fallingwater Café and special events, as required. This position is responsible for opening and closing the kitchen, daily prep tasks, maintaining cleanliness, and to support service through consistent execution and adherence to food safety standards. 

Job Duties

  • Assists with preparation and cooking of food items for daily Fallingwater Café menu, group dining, specialty tours, and events.
  • Assists with increased production needs during high-volume days or special events.
  • Collaborates with front of house staff as needed to support smooth service.
  • Completes daily prep tasks including portioning, labeling, and proper storage.
  • Prepares food items following pre-established standards and recipes, and adheres to production schedules and portioning guidelines, always maintaining consistency.
  • Opens and closes the kitchen according to established procedures. Completes end of shift cleaning duties of designated kitchen areas.
  • Assists with receiving, rotating, and storing products using proper inventory practices.
  • Properly stores or packages food and grab and go items, and coordinates the timely transfer of goods to the Fallingwater Café.
  • Follows all food safety, sanitation, and temperature control guidelines.
  • Maintains a clean, organized, and food-safe cooking workspace throughout the shift, complying with food service government regulations, as directed by supervisor.
  • Maintains cleanliness and organization of all kitchen areas, equipment, and dish stations.
  • Monitors and communicates kitchen inventory needs, prep levels, and production notes to supervisors.
  • Works closely with Executive Chef and Sous Chef on special events, assisting with food preparation, set up, and clean-up.
  • Supports the Conservancy’s cost containment and sustainability efforts, as applicable.
  • Always provides excellent customer service and exhibits professionalism around guests in the Fallingwater Café as well as in special event settings.
  • Performs additional duties and responsibilities as needed.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Must be able to stand up to 8 hours. 
  • Must be able to bend, move, and lift up to 40lbs. 
  • Ability to work with dangerous equipment; including knives, slicers, and ovens. 
  • Frequent bending and stooping. 
  • Work in a hot environment, sometimes with with/near open flame. 

Qualifications

  • Prior food service experience in a restaurant kitchen and some knowledge of food preparation required. 
  • Strong time management, attention to detail and consistency standards. 
  • Culinary school degree, professional training, or on-the-job training experience preferred. 
  • Knowledge of food safety, storage, sanitation practices, and government regulations preferred.  
  • Knowledge of attractive food plating and display preferred. 
  • Must be able to work early mornings, weekends, evenings, and holidays and be flexible with schedule and hours. 
  • Strong organizational skills, attention to detail, time management, and the ability to work efficiently in a structured environment required.  
  • To be able to complete all physical requirements of the job with or without a reasonable accommodation. 

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a part-time hourly, seasonal position.

Pay

$17.60 per hour

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list Culinary Team Member (Part Time) in the subject line. 

Application Deadline

Until filled

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Educator – Part-Time

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time Educator for the Education department. The overall objective of this position is to lead interpretive tours and educational programs for Fallingwater. This position will report directly to the Manager of Public Programs. 

Job Duties

  • Interprets Fallingwater and aspects of grounds through participatory and conversational tours and educational programming. 
  • Continually refines educational methodology according to identified programmatic objectives and based on departmental training, best practices in museum education, literature, and information provided. 
  • Leads on-site programs, workshops or give educational presentations, as needed. 
  • Assists in monitoring the architecture and collections to protect from damage and theft; reports incidents to appropriate staff. 
  • Attends in-service training sessions and completes enrichment assignments. 
  • Supports the Conservancy’s mission, cost containment, fundraising efforts and needs, as applicable. 
  • Provides exceptional customer service to internal and external customers. 
  • Conveys a positive, collaborative, can-do attitude. 
  • May be asked to give In-depth Tours and/or other specialized tours. 
  • May be asked to lead educational workshops. 
  • Performs additional duties and responsibilities as needed. 

Physical Requirements

Physical Demands / Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

For programs that include walking (tours): 

  • Ability to walk up between one to three miles outdoors, per shift, on gravel paths and uneven terrain. During all types of weather. 
  • Ability to climb and descend full flights of indoor and outdoor steps. 

For stationary programs: 

  • Ability to stand (or sit, if needed) for prolonged periods. 
  • Ability to work outside in all types of weather. 
  • Ability to lift 10 pounds. 

Preferred Qualifications

Qualifications: 

  • Experience as a museum educator, leading participatory museum experiences and/or discovery-based educational activities in an informal setting. 
  • Thorough knowledge of Fallingwater, Frank Lloyd Wright and WPC and/or ability to gain and retain content knowledge. 
  • Ability to design tours and adjust as new information becomes available. 
  • Outstanding verbal communication skills. 
  • Welcoming, inclusive attitude. 
  • Good listening skills. 
  • Ability to work weekends and holidays. 
  • Flexibility with schedule and hours. 
  • Proficiency at computer skills (Microsoft Word, Outlook, basic email) 
  • To be able to complete all physical requirements of the job with or without a reasonable accommodation. 

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a part-time, seasonal opportunity.

Pay

$18.27/hour

Application Process

Please send a cover letterresume, and referral source to [email protected] and list Educator (part-time)” in the subject line.

Application Deadline

Until filled

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Visitor Services Representative – Part Time

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time Visitor Services Representative for the Visitor Services department. This position is responsible for taking and updating reservations and visitor information, greeting visitors, selling admission tickets, staffing the information desk, and working with internet ticket sales. This position also assists with Fallingwater special events, as needed. This person in this position reports directly to the Director of Visitor Services.

Job Duties

  • Trains and works at all areas within Visitor Services including, admissions booth, reservation office, information desk, group sales and shuttle driver when needed.
  • Communicates with individuals who are interested in Fallingwater. Completes visitor requests for information and mails brochures as requested. Answers visitors’ questions in person, on the telephone, via email; and directs visitors to proper areas.
  • Compiles end of day paperwork on a daily basis, including cash and credit card receipts.
  • Follows cash handling procedures in the admissions booth, information desk and reservations office as established by the Visitors Services Manager, Operations Supervisor and Finance Department.
  • Tallies daily attendance numbers and assists in managing visitor flow through the control of daily reservations and visitors entering the property.
  • Maintains ongoing communication with on-site staff and work stations to ensure a smooth visitor services process by notifying all appropriate areas, including admission booth, information desk, museum shop, café, and floor supervisor of reservation totals and special situations.
  • Maintains the visitor services database:
    1. Enters new reservations and updates existing information received by telephone, mail, email in the reservation office
    2. Compiles daily summary report, generates and sends email confirmations.
    3. Sells tour tickets and processes payment through the reservations office, at admissions booth or information desk.
    4. Compiles daily internet sales and/or gift card redemptions and activations reports.
    5. As assigned, completes group reservations, lodging partner reservations, and maintain lodging partner account statements.
  • Assists with reservations, information and admissions concerning special events held at Fallingwater and the Barn at Fallingwater, as requested.  Provides other support to Special Events as needed including scheduling, set-up and clean-up.
  • Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable.
  • Performs additional duties and responsibilities as needed.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand for extended periods of time, up to eight (8) hours.
  • Ability to sit for extended periods of time, up to eight (8) hours.
  • Ability to drive a motor vehicle
  • Must have a valid driver’s license.
  • Ascends and descends stairways and/or ladders
  • Communicate, converse, exchange information in-person, telephone, and remotely
  • Ability to utilize a keyboard
  • Gross manipulation such as seizing, holding, grasping, turning, or otherwise working with hand(s).
  • Ability to operate standard office equipment
  • To be mobile and traverse throughout job location for up to eight (8) hours
  • Pushing, pulling, lifting and carrying up to twenty-five (25) pounds
  • Bending, twisting, stooping, crouching, kneeling, and crawling
  • Reaching overhead, at eye level, and below shoulder level
  • Ability to possess near, far, and peripheral visual acuity

Qualifications

  • High school diploma or GED preferred.
  • Must have good verbal and written communications skills, professional telephone etiquette and a strong customer service orientation.
  • Must have excellent interpersonal skills and be able to work well independently and with others. Must present a positive and friendly image to visitors.
  • Must be detail-oriented and have a working knowledge of office procedures.
  • A working knowledge of word processing and data base software is required.
  • Must maintain a good knowledge of Fallingwater and environs and WPC.
  • Ability to work weekends and holidays and flexibility with hours and schedule is required.
  • Previous experience in handling cash; accuracy and attention to detail.
  • Must be able to remain calm under pressure.
  • To be able to complete all physical requirements of the job with or without a reasonable accommodation.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a part-time, seasonal opportunity.

Pay

We offer a competitive salary. The starting pay range for this position is $18.27/hr.

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list “Visitor Services Representative” in the subject line.

Application Deadline

Until filled

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The Western Pennsylvania Conservancy is an Equal Opportunity Employer

The Western Pennsylvania Conservancy is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

The Western Pennsylvania Conservancy is fully committed to diversity and inclusion. We seek contributors from all backgrounds to join our team. Read our equal opportunity employer statement.