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Museum Store Assistant Manager

Fallingwater (Mill Run, PA)

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy and designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a highly motivated individual to serve as Museum Store Assistant Manager. This person will be responsible for assisting the Museum Store Manager in the day-to-day operation of the Museum Store, overall operations, inventory control, ordering product, merchandising, customer service and managing personnel. This position acts as the Museum Store Manager in manager’s absence.

As an iconic museum destination with an international audience, Fallingwater offers its visitors an unparalleled experience and upholds the highest industry standards in customer service and hospitality.

Job Duties

• Under the manager’s direction, assists with the ordering and reordering of fine craft, high design and mission-related items for the Museum Store. Ensures that stock levels on key items remain fluid throughout the season.
• May attend various trade and craft shows, as well as buying trips as requested by the manager.
• Works with manager and Museum Store staff to ensure the store’s appearance and aesthetic standards are maintained.
• Assists manager in training Museum Store staff on quality customer service and in ensuring that staff maintains customer service standards.
• Supervises Museum Store’s office staff/shipping, receiving and online salesclerk, and functions as the assistant supervisor for other Museum Store staff and associates.
• Responsible for training and scheduling staff and for staff assignments. Assists with performance reviews and informs manager of any personnel issues. May participate in interviews and selection of new staff, as required.
• Works a regular schedule in the Museum Store; waits on customers; processes sales, opens and balances register. Responsible for maintaining proper cash control procedures. Ensures Museum Store staff completes all financial reports accurately and in accordance with established policy.
• Assists with Museum Store’s online platform and sales. Processes sales, shipping, returns, etc. Updates images and writes product descriptions. Maintains inventory. Resolves customer issues.
• Ensures proper storage of inventory and maintains inventory control. Supports the manager with end-of-year inventory reports.
• Checks received inventory against purchase orders to assure that correct items are received. Follows-up and resolves discrepancies in a timely manner.
• Processes invoices the WPC’s accounting policies, procedures and timelines.
• Creates inventory item numbers and accurately enters and receives items into POS database.
• Utilizes reports and performs inventory spot checks.
• Receives purchase orders in accordance to system procedures. Creates labels and affixes appropriate labels to items.
• Organizes stock in accordance with the Museum Store’s policies and standards.
• Maintains store files on a regular basis.
• Orders supplies for the Museum Store and its office.
• Incorporates WPC’s constituent-focused customer service values in work habits and interaction with others.
• Encourages visitors to become WPC members.
• Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable.
• Supports the Conservancy’s mission and goals.
• Assists in maintaining Museum Store office cleanliness.
• Picks up and delivers mail/packages at the post office.
• Picks up locally made Museum Store product.
• Ensures that the Museum Store van has gas, and is well maintained.
• Ensures that van log is completed accurately, and notes any discrepancies in travel and/or time.
• Performs additional duties and responsibilities as needed.

Requirements

• Five years of professional retail sales experience, with at least three years of higher-level sales experience.
• Three years of supervisory experience strongly preferred
• Buying experience and/or fulfilment/reordering experience preferred,
• Must possess visual merchandising skills and the ability to adhere to visual standards.
• Must have well-developed organization skills and be accurate with details.
• Must have outstanding customer relation’s experience and be proficient with verbal/written communications.
• Must be a team player and have the ability to work well with others.
• Must have excellent computer skills, including the ability to use Excel, Word and Point of Sale software. Prior experience with computerized inventory software is preferred.
• Valid driver’s license is required.
• Flexibility with schedule and hours and ability to work weekends and holidays is required.
• To be able to complete all physical requirements of the job with or without a reasonable accommodation.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lift up to 30 lbs. consistently and up to 50 lbs. occasionally.
• Climb step stools and ladders.
• Reach overhead, stretch and bend over to access and store stock.
• Stand for long periods of time — at least three hours.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

The is a regular full-time opportunity with full benefits.

Pay

We offer a competitive salary with a starting pay range of $44,900-$50,800, which includes a comprehensive benefits package. Please include wage requirements. In consideration of advanced qualifications and ample experience, the pay may be higher than this range, as pay will be commensurate with experience.

Application Process

Please send a letter, resume and salary requirements to wpcjobs@paconserve.org and list Museum Store Assistant Manager in the subject line.

Application Deadline

Until filled